JADE System Status

The current status of the JADE system is displayed on the Hartree Centre Status page.

JADE Documentation

Documentation on common tasks and how to use JADE is available here.

SAFE Account Support

For issues with using your SAFE account on JADE, please contact the Hartree helpdesk. Note that this helpdesk only provides support in account management, for questions about using JADE instead contact your local institutional support and for technical queries about software/drivers please use the GitHub Issue tracker.

Technical/Software Support

If you have any technical questions or issues, please contact your local University RSE support in the first instance - see below for details. For common questions please see our FAQ page. If you have any general issues please use our GitHub Issue tracker.

Institutional Support

The partner universities provide technical support for their users through local HPC experts. They will provide guidance to users starting to use JADE, and can also direct users to sources of specialist information if required.

Currently, the local points of contact are:

The Alan Turing Institute: Jim Madge, Tomas Lazauskas

University of Bath: Mark Townsend

University of Bristol: Dr Dima Damen, Dr Daniel Whettam

University of Exeter: Omar Jamil

Imperial College London: Ahmed Fetit, Dr Dugan Witherick

Kings College London: Eric Kerfoot

Lancaster University: Dr Robin Long, Dr Mike Pacey

HecBioSim: Syma Khalid

Newcastle University: Jaume Bacardit

University of Oxford: Advanced Research Computing Support

Queen Mary University of London: Simon Butcher

University of Sheffield: Twin Karmakharm, Paul Richmond

University of Southampton: Ivan Wolton

University of Surrey: servicedesk@surrey.ac.uk

University of Sussex: James Knight

University College London: Jonathan Cooper

University of Warwick: Giovanni Montana

University of York: Dr James Walker

We are always looking for new ideas and feedback.

Any questions or comments, please report it via GitHub issue tracker.