Support

JADE System Status

The current status of the JADE system is displayed on the Hartree Centre Status page.

JADE Documentation

Documentation on common tasks and how to use JADE is available here.

SAFE Account Support

For issues with using your SAFE account on JADE, please contact the Hartree helpdesk. Note that this helpdesk only provides support in account management, for questions about using JADE instead contact your local institutional support and for technical queries about software/drivers please use the GitHub Issue tracker.

Technical/Software Support

If you have questions about software versions, including installing new software on to JADE, please use the GitHub Issue tracker.

Institutional Support

The partner universities provide technical support for their users through local HPC experts. They will provide guidance to users starting to use JADE, and can also direct users to sources of specialist information if required.

Currently, the local points of contact are:

The Alan Turing Institute: Jim Madge, Tomas Lazauskas

Kings College London: Richard Christie

Queen Mary University of London: Tom King

University College London: Jonathan Cooper

University of Oxford: Advanced Research Computing Support

University of Sheffield: Mozhgan Kabiri-Chimeh, Twin Karmakharm, Paul Richmond